> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dawn.trade/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach a person, and what to tell them so it gets solved.

Message [@DawnContactBot](https://t.me/DawnContactBot) on Telegram.

Before you do, [Troubleshooting](/help/troubleshooting) covers most of what goes wrong, and the answer is usually faster there.

## What to include

The more of this you send in the first message, the fewer rounds it takes:

* **What you expected**, and **what actually happened**.
* **When** it happened, roughly.
* The **coin** and the **chain**.
* The **wallet** and the **profile** you were in.
* A **screenshot of the failure card**, including its reason.

A failure card is the single most useful thing you can send. It carries the reason and the reference that identifies the operation.

## What support will never ask for

<Warning>
  **Never send a private key, a seed phrase, or a Telegram login code.** Not to support, not to anyone claiming to be support, not to an account using the Dawn name and logo.

  Dawn does not need your key to help you, and there is no situation where sending one is the answer. Anyone who asks is stealing from you.

  Dawn will also never ask you to deposit money to release a withdrawal.
</Warning>

See [Security](/wallets/security#what-dawn-will-never-ask-for).

## What cannot be fixed

Being straight about this saves everyone time:

|                                                         |                                                                 |
| ------------------------------------------------------- | --------------------------------------------------------------- |
| Money sent to the wrong address or chain                | Gone. On-chain transfers cannot be reversed by anyone.          |
| A coin that rugged, or blocked selling                  | A property of that contract. Dawn cannot make a token sellable. |
| A trade that filled at a bad price inside your slippage | It did what you asked it to.                                    |
| A loss on a trade                                       | Not something support can undo.                                 |

## Elsewhere

<Columns cols={3}>
  <Card title="Dawn" icon="globe" href="https://dawn.trade">
    dawn.trade
  </Card>

  <Card title="X" icon="x-twitter" href="https://x.com/dawndottrade">
    @dawndottrade
  </Card>

  <Card title="The bot" icon="telegram" href="https://t.me/DawnTradeBot">
    @DawnTradeBot
  </Card>
</Columns>