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Send /support, or message @DawnContactBot on Telegram. Troubleshooting may have your answer sooner.

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What to include

  • What you expected, and what happened
  • Roughly when
  • The coin and the chain
  • The wallet and profile you were in
  • A screenshot of the failure card. It carries the reason and a reference for the operation, which makes it the most useful thing you can send.

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Send feedback

For an idea, or something that isn’t working right, send /feedback and describe it in one message. It goes straight to the team with your Telegram username. You can send up to 5 a day.
For anything about your own money, such as a failed trade, a missing deposit or a stuck withdrawal, message @DawnContactBot instead.

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What support will never ask for

Never send a private key, a seed phrase, or a Telegram login code, to support or to anyone claiming to be support, including an account using the Dawn name and logo. Anyone who asks is stealing from you. Dawn will also never ask you to deposit money to release a withdrawal. See Security.

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What cannot be fixed

  • Money sent to the wrong address or chain. No one can reverse an on-chain transfer.
  • A coin that rugged, or blocks selling. Dawn can’t make a token sellable.
  • A loss on a trade, including a fill at a bad price that was within your slippage.

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Elsewhere

Dawn

dawn.trade

X

@dawndottrade

The bot

@DawnTradeBot