- Which wallet am I in? Balances, positions and orders belong to a wallet.
- Which profile am I in? Wallets belong to a profile.
- What did the last card actually say? Dawn names the reason on every failure.
Money
I deposited and my balance has not changed
I deposited and my balance has not changed
Check which wallet you deposited into, and which profile that wallet is in.Then check what you sent. SOL, and any coin someone transferred to you, lands in the wallet rather than on your balance — move it across from the wallet screen.Check the route’s minimum on the deposit panel. If a deposit could not be completed, Dawn sends a card saying so.Dawn watches a deposit address for 24 hours after issuing it.
I sent to the wrong chain or the wrong address
I sent to the wrong chain or the wrong address
If it went to a Dawn address on a chain Dawn supports, open
/deposit and check; it may still be credited or refunded.If it went somewhere else entirely, it is gone. Nobody can reverse an on-chain transfer, and support cannot recover it.A withdrawal failed or was refunded
A withdrawal failed or was refunded
Refunded means the route could not deliver and the USDC is back on your balance.Failed names a reason on the card. Recipients marked ❌ received nothing.If the amount was rejected for being too small, remember the fee is added on top of what you typed unless you sent
max.Trades
Orders
My order did not fire and the level was passed
My order did not fire and the level was passed
If the market gapped through your level by more than your slippage allows, Dawn will not fill into the gap. The order stays armed and waits for the price to come back into range.This is working as intended — the alternative is filling far from the price you asked for.
My stop-loss did not fire
My stop-loss did not fire
Most often gas: a stop needing more than Dawn’s $5 cap will not fire unless you have set a Gas Surplus limit.It can also be paused — no live price feed for the coin yet — in which case it is still armed and still being watched.Check it in
/limitorders.My DCA plan stopped on its own
My DCA plan stopped on its own
Three failures in a row end a plan. The card names the reason for the last one — usually no balance, or no liquidity left in the coin.
I cannot find an order I placed
I cannot find an order I placed
/limitorders is scoped to the wallet and profile you are in. Orders keep running in every profile — switch with /profiles and look again.Positions
A coin I hold is not in my portfolio
A coin I hold is not in my portfolio
In order: the wallet, the profile, the filters, and hidden tokens. A minimum-worth or low-liquidity filter hides rows without removing them — the list says how many it left out.
My PnL looks wrong
My PnL looks wrong
PnL is net of fees, and worth is an estimate at the current quoted price — on a thin coin, what you would actually get for selling can be well below it.A coin that arrived from outside Dawn has no purchase to price against, so its cost basis may be incomplete.
I cannot sell a coin
I cannot sell a coin
Some contracts block transfers, or block selling for everyone except the deployer. A balance you can see is not always a balance you can move, and no setting in Dawn changes that.