Money
I deposited and my balance has not changed
I deposited and my balance has not changed
Check which wallet you deposited into, and which profile it’s in: Ready on the home screen only counts the wallets in the profile you’re in.SOL, and any coin someone sent you, lands in the wallet rather than on your balance. Move it across from the wallet screen.Check the route’s minimum on the deposit panel, and open the panel right before you send: a deposit sent long after still lands, but its card may not follow.
My NEAR sale is not in my Solana USDC
My NEAR sale is not in my Solana USDC
NEAR sales, failed NEAR buys and NEAR deposits stay in your NEAR wallet and still count in Ready. See Trading on NEAR.
I sent to the wrong chain or the wrong address
I sent to the wrong chain or the wrong address
Sent to a Dawn address on a chain Dawn supports? Open
/deposit and check: it may still be credited or refunded. Anywhere else, it’s gone. Nobody can reverse an on-chain transfer.A withdrawal was rejected as too small
A withdrawal was rejected as too small
Withdrawals to another chain start at $1, and the gas comes on top of what you typed unless you send
max.A private withdrawal has not arrived
A private withdrawal has not arrived
Its card in the chat says where it stands. Nothing is sent until you tap 🔐 Approve in app, and the legs then go out over the timing you chose. ⏩ Send now pays the waiting legs straight away.
Trades
Orders
My order did not fire and the level was passed
My order did not fire and the level was passed
If the price gapped through your level by more than your slippage allows, Dawn doesn’t fill into the gap. The order stays armed until the price comes back into range.
My stop-loss did not fire
My stop-loss did not fire
Check it in
/orders. Gas rarely holds one back: a stop pays up to $50 of extra gas on its own.I cannot find an order I placed
I cannot find an order I placed
/orders shows the wallet and profile you’re in, and orders keep running in every profile. Switch profile from the home screen and look again. Price alerts have their own list in /alerts → 📈 Price.Copytrade
My task is not copying anything
My task is not copying anything
Open the task’s 🕘 Activity: every skipped copy is listed with its reason. The usual ones: the task is paused, by you or by 🛑 Pause After Losses, a filter skips the buys, a percent-sized copy comes to under $1, or the task’s wallet has no balance.
A mirrored sell did nothing
A mirrored sell did nothing
It sells the coin the task bought, from the task’s wallet. If you already sold it, a TP/SL sold it, or the task never bought it, there is nothing to sell. With 🤝 Hold if Down on, a sell is also held back while you’re at a loss, fees included.
My copy filled far from the leader's price
My copy filled far from the leader's price
Your copy lands after the leader’s buy, up to your slippage above the price they paid. Lower the task’s slippage to stay closer to their entry; copies past it are skipped. A smaller size, a liquidity floor in the task’s filters and a stop loss also help.
Alerts
A trader's alerts have gone quiet
A trader's alerts have gone quiet
Open the trader from 🔔 Alerts → 👥 Traders and check they aren’t paused. Picked 📝 Theses when you added them? Their trades are off: switch on Buys or Sells under 📈 Trades. 🔍 Trade Filters can hold back buys, never sells or theses.
A price alert never came
A price alert never came
Price alerts last 7 days, then end without a message. One still listed in
/alerts → 📈 Price hasn’t been reached yet.Positions
A coin I hold is not in my portfolio
A coin I hold is not in my portfolio
Check the wallet and profile, then the filters, hidden tokens and scam tokens. A minimum-worth or low-liquidity filter hides rows without removing them. A coin you’ve sold down to a few cents moves to 🚫 Closed.
My PnL looks wrong
My PnL looks wrong
Worth is an estimate at the current price: on a thin coin, a sale can fetch well below it. Fees on your buys only count with Fees in PnL on. A coin that arrived from outside Dawn has no purchase to price against, so its cost basis may be incomplete.
I cannot sell a coin
I cannot sell a coin
Some contracts block transfers, or block selling for everyone except the deployer. No setting in Dawn changes that. Dawn warns before you buy the coins it can catch, not every one.